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Salesforce User-Experience-Designer: Salesforce Certified User Experience Designer

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Question 1

Cloud kicks wants to incorporates human-centered design across its organization Which two practices should be adopted

A. Including innovative ideas to showcase technology

B. observing user behavior

C. putting oneself in the situation of the end-user

D. creating requirements based on business leaders priorities

Correct Answer:BD

Question 2

A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing arecord? Choose 3 answers

A. Customer Links

B. Highlights Panel

C. Compact Layout

D. Tabs

E. List Views

Correct Answer:ADE

Question 3

A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A. Invite them to user testing.

B. Ask a manager or superior to doit.

C. Let them know the designer is the expert.

D. Hand them a printout of the design

Correct Answer:A

Question 4

Which criteria should the designer consider when selecting users fortesting?

A. Traits dissimilar to customer personas

B. Traits similar to friends and family

C. Traits similar to customer personas

D. traits of the most common demographic and ability

Correct Answer:C

Question 5

Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.
How many different dynamic dashboards could they create?

A. Up to 3

B. Unlimited

C. Up to 20

D. Up to 10

Correct Answer:B

Question 6

A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what theemployees should be able to do on the site but the designer need to suggest and suitable architecture
Which technique should be used

A. User test

B. cognitive walkthrough

C. tree testing

D. card sorting

Correct Answer:D

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