Sales-Cloud-Consultant Salesforce Exam Questions and Free Practice Test

Question 55

Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account.
Which approach should a consultant recommend allowing the support agent to edit the Account, while still enforcing the Public Read Only OWD?

A. The support agent should add themselves to the customer's Account team to grant Edit permissions.

B. The support agent should contact the customer success manager to update the Account.

C. The customer success manager should change the owner of the Account to the support agent.

D. The customer success manager should include the support agent on the default Account team with Edit permissions.

Correct Answer:D

Question 56

Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible.
Which Salesforce functionality should the consultant recommend to meet the requirement?

A. Create Opportunity Teams to manage Tasks.

B. Leave the Task's Assigned To held bank

C. Use workflows to create a Task for each team member.

D. Assign Tasks to a queue to share work efficiently.

Correct Answer:D

Question 57

The Cloud Kicks (CK) sales team works with two different types of leads: distributors and retailers. CK's management wants the sales team to follow two different lead qualification processes before converting the Lead into an opportunity.
Which three actions should a consultant recommend to meet this requirement? Choose 3 answers

A. Create retailer and distributor lead processes.

B. Create a new profile and only assign one lead record type to it.

C. Add leads to different campaigns based on lead type.

D. Create Status picklist values specific to each lead type.

E. Create distributor and retailer lead record types.

Correct Answer:ADE

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