ITILFND EXINInc Exam Questions and Free Practice Test

Question 37

- (Topic 10)
Which process analyses services that are no longer viable and when they should be retired?

A. Change management

B. Service portfolio management

C. Service level management

D. Business relationship management

Correct Answer:B

Question 38

- (Topic 10)
Which function is responsible for the closure of an incident record?

A. Event management

B. The service desk

C. Either the service desk or an appropriate third party engineer

D. Any appropriate function

Correct Answer:B

Question 39

- (Topic 3)
A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an IT service
4. An IT service retirement

A. 2, 3 and 4 only

B. 1, 2 and 4 only

C. None of the above

D. All of the above

Correct Answer:B

Question 40

- (Topic 10)
. Which is an outcome of service design?

A. User training and awareness for the service is maximized

B. Services and operational quality are enhanced

C. Standard Services are provided quickly and efficiently across the business

D. Expectations setting of all stakeholders for the services improved

Correct Answer:B

Question 41

- (Topic 1)
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A. Employers

B. Stakeholders

C. Regulators

D. Accreditors

Correct Answer:B

Question 42

- (Topic 6)
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Service level management

B. Service catalogue management

C. Demand management

D. Service transition

Correct Answer:B

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