ITILFND EXINInc Exam Questions and Free Practice Test

Question 31

- (Topic 10)
Which is an example of an internal customer?

A. A customer who has a contract with an internet service provider for a broadband connection

B. The HR department whose payroll service is provided by their organization’s IT department

C. An IT department that uses a network service obtained from a supplier

D. A retail bank that outsources its infrastructure to athird-party supplier

Correct Answer:B

Question 32

- (Topic 10)
Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

A. Business capacity management

B. Supplier capacity management

C. Service capacity management

D. Component capacity management

Correct Answer:A

Question 33

- (Topic 5)
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

A. 1 and 2 only

B. 2 and 3 only

C. 1 and 3 only

D. All of the above

Correct Answer:B

Question 34

- (Topic 10)
. Which is the CORRECT description of an outcome?

A. The result of carrying out an activity, following a process, or delivering an IT service

B. The inputs that trigger an action for an activity, process or IT service

C. The prediction of the future demand requirements for an activity, process or IT service

D. The design and development of the activities that make up a process or IT service

Correct Answer:A

Question 35

- (Topic 10)
What is a characteristic of a process?

A. It requires a specific tool

B. It is performance driven and measureable

C. It provides generic technical skills and resources

D. It does not react to a specific trigger

Correct Answer:B

Question 36

- (Topic 3)
Which of these statements about resources and capabilities is CORRECT?

A. Resources are types of service asset and capabilities are not

B. Resources and capabilities are both types of service asset

C. Capabilities are types of service asset and resources are not

D. Neither capabilities nor resources are types of service asset

Correct Answer:B

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