ITILFND EXINInc Exam Questions and Free Practice Test

Question 13

- (Topic 3)
Which one of the following is the BEST definition of an event?

A. Any change of state that has significance for the management of a configuration item (CI) or IT service

B. An unplanned interruption to an IT service or a reduction in the quality of an IT service

C. The unknown cause of one or more incidents that have an impact on an IT service

D. Reducing or eliminating the cause of an incident or problem

Correct Answer:A

Question 14

- (Topic 10)
What term describes assurance that a product or service will meet its agreed requirements?

A. Underpinning contract

B. Warranty

C. Service level agreement

D. Utility

Correct Answer:B
Warranty: is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity References:- https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/

Question 15

- (Topic 10)
What is the BEST definition of a definitive media library?

A. It is a secure library in which the latest versions of authorized software items are stored and protected

B. It is a structured document with definitive information regarding all live IT services, including those available for deployment

C. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

D. It is a set of tools and databases that is used to manage knowledge, information and data

Correct Answer:C

Question 16

- (Topic 5)
Which process is responsible for providing the rights to use an IT service?

A. Incident management

B. Access management

C. Change management

D. Request fulfillment

Correct Answer:B

Question 17

- (Topic 2)
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

A. 1 only

B. 2 only

C. 3 only

D. All of the above

Correct Answer:D

Question 18

- (Topic 10)
What BEST defines IT service management?

A. An organization supplying services to only external customers.

B. The customer of an IT Service provider who defines and agrees the service targets.

C. The implementation and management of quality IT services that meet business needs.

D. The resources that are utilized to provide value to customers through services.

Correct Answer:C

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