Question 13

- (Topic 3)
Which one of the following is the BEST definition of an event?

Correct Answer:A

Question 14

- (Topic 10)
What term describes assurance that a product or service will meet its agreed requirements?

Correct Answer:B
Warranty: is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity References:- https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/

Question 15

- (Topic 10)
What is the BEST definition of a definitive media library?

Correct Answer:C

Question 16

- (Topic 5)
Which process is responsible for providing the rights to use an IT service?

Correct Answer:B

Question 17

- (Topic 2)
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

Correct Answer:D

Question 18

- (Topic 10)
What BEST defines IT service management?

Correct Answer:C

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