ITILFND EXINInc Exam Questions and Free Practice Test

Question 73

- (Topic 10)
Which statement about change management is CORRECT?

A. It optimizes overall business risk

B. It optimizes financial exposure

C. It ensures that all changes are authorized by the change advisory board (CAB)

D. It ensures that servicerequests follow the normal change management process

Correct Answer:C

Question 74

- (Topic 8)
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A. The IT director

B. The process owner

C. The service owner

D. The customer

Correct Answer:B

Question 75

- (Topic 10)
The configuration management system is part of which system?

A. The availability management information system

B. The capacity management information system

C. The information security management system

D. The service knowledge management system

Correct Answer:D

Question 76

- (Topic 10)
Which of the following are CORRECT Service Design Aspects?
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures

A. 1 and 2

B. 2 and 3

C. 3 and 4

D. 1 and 4

Correct Answer:D

Question 77

- (Topic 1)
Which of the following is NOT a source of best practice?

A. Standards

B. Technology

C. Academic research

D. Internal experience

Correct Answer:B

Question 78

- (Topic 6)
Which process would you MOST expect to be involved in the management of underpinning contracts?

A. Change management

B. Service catalogue management

C. Supplier management

D. Release and deployment management

Correct Answer:C

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