ITILFND EXINInc Exam Questions and Free Practice Test

Question 55

- (Topic 10)
Which service lifecycle stage provides the following values to the business?

A. Service transition

B. Service strategy

C. Service operation

D. Service design

Correct Answer:C

Question 56

- (Topic 10)
. When should a known error be raised?

A. Only when the root cause is found and a workaround exists

B. As soon as it becomes useful to do so

C. Only when the error in the IT Service is found

D. As soon as the major problem procedure is executed

Correct Answer:B

Question 57

- (Topic 10)
Which statement about stakeholders is TRUE?

A. Customers, users and suppliers are examples of stakeholders who are can be external to the serviceprovider organization

B. External customers are those who work for the same organization as the IT service provider

C. Internal customers are always charged for the IT services they receive from the ITservice provider organization

D. Internal customers purchase services from third party suppliers by means of a legally binding contractor agreement

Correct Answer:A

Question 58

- (Topic 10)
Which process has the objective to identify changes to the customer environment that could
potentially impact the type, level or utilization of services provided?

A. Business relationship management

B. Service level management

C. Availability management

D. Change management

Correct Answer:D

Question 59

- (Topic 3)
Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue

A. 1 and 2 only

B. 3 only

C. 1 and 3 only

D. All of the above

Correct Answer:C

Question 60

- (Topic 3)
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A. User

B. Customer

C. Supplier

D. Administrator

Correct Answer:B

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