A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so

B. No: the Known Error should be created before the problem is logged

C. No: a known error record is created when the original incident is raised

D. No: a known error record should be created with the next release of the service

A. To negotiate service levels for new services

B. To plan and manage the resource requirements for releases

C. To provide quality knowledge of incident and problem management

D. To plan and manage entries in the service catalogu

A. Service Strategy

B. Continual Service Improvement

C. Service Operation

D. Service Design

A. All of the above

B. 1 and 3 only

C. 1 and 2 only

D. 2 and 3 only

A. Services and Infrastructure

B. Applications and Infrastructure

C. Resources and Capabilities

D. Utility and Warranty

A. A set of specialized organizational capabilities for providing value to customers in the form of services

B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

C. The management of functions within an organization to perform certain activities

D. Units of organizations with roles to perform certain activities