ITILF ISEB Exam Questions and Free Practice Test

How is the Service Catalogue used to add value to the service provider organization?

A. Providing a central source of information on the IT services delivered

B. Showing the business impact of a change

C. Displaying the relationships between configuration items

D. To predict the root cause of issues in the IT infrastructure

Correct Answer:A

Which process would be used to compare the value that newer services have offered over those they have replaced?

A. Availability management

B. Capacity management

C. Service portfolio management

D. Service catalogue management

Correct Answer:C

Which of the following is NOT defined as part of every process?

A. Roles

B. Inputs and outputs

C. Functions

D. Metrics

Correct Answer:C

Which of the following is an objective of business relationship management?

A. To identify patterns of business activity

B. To ensure high levels of customer satisfaction

C. To secure funding to manage the provision of services

D. To ensure strategic plans for IT services exist

Correct Answer:B

Which process is responsible for frequently occurring changes where risk and cost are low?

A. Incident Management

B. Request Fulfillment

C. Release and Deployment Management

D. Access management

Correct Answer:B

What does a service always deliver to customers?

A. Applications

B. Infrastructure

C. Value

D. Resources

Correct Answer:C

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