ITILF ISEB Exam Questions and Free Practice Test

A plan for managing the end of a supplier contract should be created when?

A. The contract is being negotiated

B. The contract is about to be ended

C. The Supplier Manager decides that there is a risk the contract might need to end soon

D. The contract has been agreed

Correct Answer:A

A single Release unit, or a structured set of Release units can be defined within:

A. The RACI Model

B. A Release Package

C. A Request Model

D. The Plan, Do, Check, Act (PDCA) cycle

Correct Answer:B

The BEST description of the guidance provided by Service Design is?

A. The design and development of new services

B. The design and development of service improvements

C. The design and development of services and service management processes

D. The day-to-day operation and support of services

Correct Answer:C

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A. Internal

B. External

C. Service desk

D. Shared services unit

Correct Answer:C

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