ITILF ISEB Exam Questions and Free Practice Test

Question 79

Which of the following are goals of Service Operation?
1: To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2: The successful release of services into the live environment

A. 1 only

B. 2 only

C. Both of the above

D. Neither of the above

Correct Answer:A

Question 80

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A. Categorization

B. Detection

C. Prioritization

D. Escalation

Correct Answer:A

Question 81

What type of improvement should be achieved by using the Deming Cycle?

A. Rapid, one-off improvement

B. Return on investment within 12 months

C. Quick wins

D. Steady, ongoing improvement

Correct Answer:D

Question 82

Which statement should NOT be part of the value proposition for Service Design?

A. Reduced total cost of ownership

B. Improved quality of service

C. Improved Service alignment with business goals

D. Better balance of technical skills to support live services

Correct Answer:D

Question 83

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A. Service asset and configuration management

B. Event management

C. Service catalogue management

D. Problem management

Correct Answer:B

Question 84

Which of the following statements is CORRECT?

A. Process owners are more important to service management than service owners

B. Service owners are more important to service management than process owners

C. Service owners are as important to service management as process owners

D. Process owners and service owners are not required within the same organization

Correct Answer:C

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