A. Change management, service asset and configuration management, release and deployment management

B. Change management, capacity management event management, service request management

C. Service level management, service portfolio management, service asset and configuration management

D. Service asset and configuration management, release and deployment management, request fulfillment

A. The service level management

B. The IT service continuity management

C. The service catalogue management

D. The supplier management

A. To ensure that a service can be operated, managed and supported

B. To provide training and certification in project management

C. To provide quality knowledge and information about services and service assets

D. To plan and manage the capacity and resource requirements to manage a release

A. Minimizing the impact of incidents that cannot be prevented

B. Preventing problems and resulting incidents from happening

C. Eliminating recurring incidents

D. Restoring normal service operation as quickly as possible

A. RACI model

B. Incident model

C. Continual service improvement (CSI) approach

D. The Deming Cycle

A. Service level requests

B. Changes and Releases

C. Password resets

D. Incidents and Problems