ITILF ISEB Exam Questions and Free Practice Test

Question 61

Which of the following provide value to the business from service strategy?
1: Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2: Enabling the service provider to respond quickly and effectively to changes in the business environment
3: Reduction in the duration and frequency of service outages

A. All of the above

B. 1 and 3 only

C. 1 and 2 only

D. 2 and 3 only

Correct Answer:C

Question 62

Which process will regularly analyze incident data to identify discernable trends?

A. Service Level Management

B. Problem Management

C. Change Management

D. Event Management

Correct Answer:B

Question 63

Service Acceptance criteria are used to?

A. Ensure the design stage of the Lifecycle

B. Ensure Portfolio Management is in place

C. Ensure delivery and support of a service

D. Ensure service Key Performance Indicators (KPIs) are reported

Correct Answer:C

Question 64

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Service level management

B. Service catalogue management

C. Demand management

D. Service transition

Correct Answer:B

Question 65

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A. The Request Fulfillment Process Manager

B. The Request Fulfillment Process Owner

C. The Service Manager

D. The Service Desk Manager

Correct Answer:B

Question 66

Which of the following areas would not be supported by a Service Design tool?

A. Software design

B. Process design

C. Environment design

D. Strategy design

Correct Answer:B

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