ITILF ISEB Exam Questions and Free Practice Test

Question 55

Which one of the following is the BEST definition of reliability?

A. The availability of a service or component

B. The level of risk that affects a service or process

C. How long a service or configuration item (CI) can perform its function without failing

D. How quickly a service or component can be restored to normal working order

Correct Answer:C

Question 56

Which of the following are objectives of Service Design?
1) Design Services to satisfy business objectives.
2) Identify and manage risk.
3) Design effective and efficient processes
4) Design a secure and resilient IT infrastructure.

A. 1 Only

B. 2 and 3 onl

C. 1, 2 and 4 onl

D. All of the above

Correct Answer:D

Question 57

Which of the following should be available to the Service Desk?
1: Known Error Data
2: Change Schedules
3: Service Knowledge Management System
4: The output from monitoring tools

A. 1,2 and 3 only

B. 1,2 and4 only

C. 2,3 and 4 only

D. All of the above

Correct Answer:D

Question 58

Which of the following should be done when closing an incident?
1: Check the incident categorization and correct it if necessary
2: Check that the user is satisfied with the outcome

A. 1 only

B. Both of the above

C. 2 only

D. Neither of the above

Correct Answer:B

Question 59

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

A. Service Design

B. Service Strategy

C. Service Operation

D. Continual Service Improvement

Correct Answer:A

Question 60

Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

A. IT management

B. Service desk manager

C. Business management

D. The change manager

Correct Answer:C

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