ITIL-F EXINInc Exam Questions and Free Practice Test

Question 49

Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

A. 1 only

B. 2 only

C. Both of the above

D. Neither of the above

Correct Answer:C

Question 50

Which of the following processes are performed by the service desk?
1. Capacity management
2. Request fulfilment
3. Demand management
4. Incident management

A. All of the above

B. 3 and 4 only

C. 2 and 4 only

D. 2 only

Correct Answer:C

Question 51

Which one of the following is NOT a characteristic of a process?

A. It is measurable

B. It delivers specific results

C. It responds to specific events

D. It structures an organization

Correct Answer:D

Question 52

Which one of the following includes four stages called Plan, Do, Check and Act?

A. The Deming Cycle

B. The continual service improvement approach

C. The seven-step improvement process

D. The service lifecycle

Correct Answer:A

Question 53

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A. Employers

B. Stakeholders

C. Regulators

D. Accreditors

Correct Answer:B

Question 54

Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

A. Business capacity management

B. Supplier capacity management

C. Service capacity management

D. Component capacity management

Correct Answer:A

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