ITIL-F EXINInc Exam Questions and Free Practice Test

Question 43

The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?

A. People, process, partners, performance

B. Performance, process, products, plans

C. People, process, products, partners

D. People, products, plans, partners

Correct Answer:C

Question 44

Which describes a proactive trigger for problem management?

A. Automated detection of an infrastructure or application fault, using event/alert tools automatically toraise an incident

B. Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist

C. Suspicion or detection of a cause of one or more incidents by the service desk

D. Trending of historical incident records to identify one or more underlying causes

Correct Answer:D

Question 45

Which one of the following is concerned with policy and direction?

A. Capacity management

B. Governance

C. Service design

D. Service level management

Correct Answer:B

Question 46

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Service level management

B. Service catalogue management

C. Demand management

D. Service transition

Correct Answer:B

Question 47

Which of the following is an enabler of best practice?

A. Standards

B. Technology

C. Academic research

D. Internal experience

Correct Answer:B

Question 48

Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

A. External Customers

B. Suppliers

C. Operations

D. External Consultants

Correct Answer:B

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