ITIL-F EXINInc Exam Questions and Free Practice Test

What should a release policy include?

A. Roles and responsibilities across all the service transition processes.

B. Roles and responsibilities for updating the configuration management database (CMDB.

C. Criteria and authorization to exit early life support and handover to the service operation function.

D. How request for changes (RFCs) are approved for software releases in the IT production environment.

Correct Answer:A

Which process is responsible for managing relationships with vendors?

A. Change management

B. Service portfolio management

C. Supplier management

D. Continual service improvement

Correct Answer:C

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A. The IT director

B. The process owner

C. The service owner

D. The customer

Correct Answer:B

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A. Service level management

B. IT operations management

C. Capacity management

D. Incident management

Correct Answer:B

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

A. Service level management

B. Problem management

C. Change management

D. Event management

Correct Answer:B

What BEST describes the value of service operation to the business?

A. It supports the creation of a portfolio of quantified services

B. It ensures IT services are continuously aligned to business requirements

C. It defines the control of service assets and configurations

D. It reduces the duration and frequency of service outages

Correct Answer:D

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