ITIL-F EXINInc Exam Questions and Free Practice Test

Question 7

Which process is responsible for low risk, frequently occurring, low cost changes?

A. Demand management

B. Incident management

C. Release and deployment management

D. Request fulfilment

Correct Answer:D

Question 8

Which one of the following is a correct definition of a supplier category?

A. Strategic - for suppliers of operational products or services

B. Tactical - for relationships involving significant commercial activity and business interaction

C. Operational–for suppliers providing low value and/or readily available products and services

D. Commodity–for significant partnering relationships that involve senior managers

Correct Answer:C

Question 9

The consideration of value creation is a principle of which stage of the service lifecycle?

A. Continual service improvement

B. Service strategy

C. Service design

D. Service transition

Correct Answer:B

Question 10

Which one of the following is an objective of release and deployment management?

A. To standardize methods and procedures used for efficient and prompt handling of all changes

B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

C. To ensure that the overall business risk of change is optimized

D. To define and agree release and deployment plans with customers and stakeholders

Correct Answer:D

Question 11

Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future

A. 1 only

B. 2 and 3 only

C. 1, 2 and 4 only

D. All of the above

Correct Answer:D

Question 12

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A. Service strategy

B. Service design

C. Service transition

D. Service operation

Correct Answer:B

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