ITIL-F EXINInc Exam Questions and Free Practice Test

Question 67

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

A. Change proposal

B. Change policy

C. Service request

D. Risk register

Correct Answer:A

Question 68

Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

A. Service strategy

B. Service transition planning and support

C. Service level management

D. Change management

Correct Answer:B

Question 69

Which one of the following generates demand for services?

A. Infrastructure trends

B. Patterns of business activity (PBA.

C. Cost of providing support

D. Service level agreements (SLA.

Correct Answer:B

Question 70

The remediation plan should be evaluated at what point in the change lifecycle?

A. Before the change is approved

B. Immediately after the change has failed and needs to be backed out

C. After implementation but before the post implementation review

D. After the post implementation review has identified a problem with the change

Correct Answer:A

Question 71

What are customers of IT services who do NOT work in the same organization as the service provider known as?

A. Strategic customers

B. External customers

C. Valued customers

D. Internal customers

Correct Answer:B

Question 72

What is a RACI model used for?

A. Performance analysis

B. Recording configuration items

C. Monitoring services

D. Defining roles and responsibilities

Correct Answer:D

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