ITIL-4-Foundation ITIL Exam Questions and Free Practice Test

Question 43

- (Exam Topic 2)
Which are phases of the release and deployment process?
* 1. Release build and test
* 2. Review and close
* 3. Categorize and record
* 4. Change authorization and schedule

A. 1 and 2

B. 1 and 3

C. 2 and 4

D. 3 and 4

Correct Answer:A

Question 44

- (Exam Topic 1)
Which guiding principle recommends standardizing and streamlining manual tasks?

A. Optimize and automate

B. Collaborate and promote visibility

C. Focus on value

D. Think and work holistically

Correct Answer:A

Question 45

- (Exam Topic 2)
Which helps to streamline the fulfilment of service requests?

A. Understanding which service requests can be accomplished with limited approvals

B. Creating new workflows for every service request

C. Separating requests relating to service failures from the degradation of services

D. Eliminating service requests which have complex workflows

Correct Answer:A
Reference: https://www.bmc.com/blogs/itil-service-request-management/

Question 46

- (Exam Topic 1)
Which is NOT a key focus of the 'information and technology' dimension?

A. Workflow management and inventory systems

B. Communication systems and knowledge bases

C. Roles and responsibilities

D. Security and compliance

Correct Answer:C

Question 47

- (Exam Topic 1)
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A. Progress iteratively with feedback

B. Think and work holistically

C. Keep it simple and practical

D. Focus on value

Correct Answer:C

Question 48

- (Exam Topic 3)
Which describes a ‘change authority’?

A. A model used to determine who will assess a change

B. A person who approves a change

C. A tool used to help changes

D. A way to manage the people aspects of change

Correct Answer:B

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