ITIL-4-Foundation ITIL Exam Questions and Free Practice Test

Question 37

- (Exam Topic 3)
Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A. utility

B. warranty

C. outcomes

D. outputs

Correct Answer:C

Question 38

- (Exam Topic 3)
What varies in size and complexity, and uses functions to achieve its objectives?

A. A risk

B. An organization

C. A practice

D. An outcome

Correct Answer:B

Question 39

- (Exam Topic 1)
What is an output?

A. A possible event that could cause harm or loss

B. Something created by carrying out an activity

C. A result for a stakeholder

D. A change of state that has significance for the management of a configuration item

Correct Answer:B

Question 40

- (Exam Topic 1)
Which of these should be logged and managed as a problem?

A. Trend analysis shows a large number of similar incidents

B. A user requests delivery of a laptop

C. A monitoring tool detects a change of state for a service

D. 'Continual improvement' needs to prioritize an improvement opportunity

Correct Answer:A

Question 41

- (Exam Topic 2)
Which directly assists with the diagnosis and resolution of simple incidents?

A. Scripts for collecting user information

B. Use of shift working patterns

C. Fulfillment of service requests

D. Creation of a temporary team

Correct Answer:A

Question 42

- (Exam Topic 2)
Why should some service requests be fulfilled with no additional approvals?

A. To ensure that spending is properly accounted for

B. To ensure that information security requirements are met

C. To streamline the fulfillment workflow

D. To set user expectations for fulfillment times

Correct Answer:C

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