ITIL-4-Foundation ITIL Exam Questions and Free Practice Test

Question 13

- (Exam Topic 3)
What is the MOST important reason for prioritizing incidents?

A. To ensure that user expectations are realistic

B. To ensure that incidents with highest impact are resolved first

C. To help information-sharing are learning

D. To provide links to related changes and known errors

Correct Answer:B

Question 14

- (Exam Topic 2)
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A. Start where you are

B. Collaborate and promote visibility

C. Progress iteratively with feedback

D. Think and work holistically

Correct Answer:C

Question 15

- (Exam Topic 1)
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A. costs

B. users

C. value

D. performances

Correct Answer:D

Question 16

- (Exam Topic 2)
Which is a supplier category?

A. Technical

B. Commodity

C. Customer

D. Resource

Correct Answer:D

Question 17

- (Exam Topic 2)
Which dimension includes the knowledge needed for the management of services?

A. Organizations and people

B. Value streams and processes

C. Information and technology

D. Partners and suppliers

Correct Answer:A

Question 18

- (Exam Topic 3)
Which is a recommendation of the guiding principle 'think and work holistically'?

A. Conduct a review of existing service management practices and decide what to keep and what to discard

B. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

C. Review service management practices and remove any unnecessary complexity

D. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

Correct Answer:D

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