A. It optimizes overall business risk

B. It optimizes financial exposure

C. It ensures that all changes are authorized by the change advisory board (CAB)

D. It ensures that service requests follow the normal change management process

A. A formal plan to implement improvements to a customer’s business processes

B. An input from availability management to service level management, detailing the service design plan

C. A formal plan to implement improvements to a service or process

D. An input from financial management for IT services to service level management, detailing the budget plan

A. A normal change

B. An emergency change

C. A standard change

D. A change model