A. After the problem has been logged

B. After the problem has been prioritized

C. After the problem has been analyzed

D. After the problem has been resolved

A. Change enablement and continual improvement

B. Change enablement and problem management

C. Problem management and incident management

D. Incident management and continual improvement

A. To help plan emergency changes

B. To help authorize standard changes

C. To help assign a change authority

D. To help manage normal changes

A. To protect the organization’s information

B. To handle user-initiated service requests

C. To make new and changed services available for use

D. To move hardware and software to live environments

A. Availability

B. Warranty

C. Outcome

D. Utility

A. Costs removed from the consumer are part of service consumption

B. Costs imposed on the consumer are costs of service utility

C. Costs removed from the consumer are part of the value proposition

D. Costs imposed on the consumer are costs of service warranty