ITIL-4-Foundation ITIL Exam Questions and Free Practice Test

Question 91

- (Exam Topic 3)
Which statement about outcomes is CORRECT?

A. Outcomes rely on outputs to deliver results for a stakeholder.

B. Outcomes use activities to produce tangible or intangible deliverables.

C. Outcomes gives service consumers assurance of products or services

D. Outcomes help a service consumers to assess the cost of a specific activity

Correct Answer:A

Question 92

- (Exam Topic 1)
What are the three phases of 'problem management'?

A. Problem identification, problem control, error control

B. Problem analysis, error identification, incident resolution

C. Problem logging, problem classification, problem resolution

D. Incident management, problem management, change control

Correct Answer:A

Question 93

- (Exam Topic 1)
What is the purpose of the ‘deployment management’ practice?

A. To ensure services achieve agreed and expected performance

B. To make new or changed services available for use

C. To move new or changed components to live environments

D. To set clear business-based targets for service performance

Correct Answer:C

Question 94

- (Exam Topic 2)
How do all value chain activities transform inputs to outputs?

A. By using a combination of practices

B. By using a single functional team

C. By determining service demand

D. By implementing process automation

Correct Answer:A

Question 95

- (Exam Topic 1)
Which TWO statements about an organization’s culture are CORRECT? (Choose two.)
* 1. It is created from shared values based on how it carries out its work
* 2. It is determined by the type of technology used to support services
* 3. It should be based on the culture of prospective suppliers
* 4. It should be based on the objectives of the organization

A. 1 and 2

B. 2 and 3

C. 3 and 4

D. 1 and 4

Correct Answer:D

Question 96

- (Exam Topic 2)
Which of the following should IT service continuity strategy be based on?
* 1. Design of the service metrics
* 2. Business continuity strategy
* 3. Business impact analysis (BIA)
* 4. Risk assessment

A. 1, 2 and 4 only

B. 1, 2 and 3 only

C. 2, 3 and 4 only

D. 1, 3 and 4 only

Correct Answer:C

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