ITIL-4-Foundation ITIL Exam Questions and Free Practice Test

Question 73

- (Exam Topic 1)
What is warranty?

A. Assurance that a product or service will meet agreed requirements

B. The amount of money spent on a specific activity or resource

C. The functionality offered by a product or service to meet a particular need

D. The perceived benefits, usefulness and importance of something

Correct Answer:A

Question 74

- (Exam Topic 2)
What is a change schedule PRIMARILY used for?

A. To help plan, authorize and schedule emergency changes

B. To publish a list of service requests that users can select

C. To ensure that a single change authority reviews every change

D. To help plan changes, assist in communication and avoid conflicts

Correct Answer:D

Question 75

- (Exam Topic 2)
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A. Service-based SLA view

B. Wholesale customer view

C. Retail customer view

D. Supporting services view

Correct Answer:D

Question 76

- (Exam Topic 2)
Which process works with incident management to ensure that security breaches are detected and logged?

A. Change management

B. Service level management

C. Access management

D. Continual service improvement

Correct Answer:C

Question 77

- (Exam Topic 1)
What is defined as any component that needs to be managed in order to deliver an IT service?

A. A service request

B. An IT asset

C. A configuration item (CI)

D. An incident

Correct Answer:C

Question 78

- (Exam Topic 2)
Why should service desk staff detect recurring issues?

A. To help identify problems

B. To escalate incidents to the correct support team

C. To ensure effective handling of service requests

D. To engage the correct change authority

Correct Answer:A

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