ITIL-4-Foundation ITIL Exam Questions and Free Practice Test

Question 61

- (Exam Topic 3)
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A. Start where you are

B. Focus on value

C. Think and work holistically

D. Optimize and automate

Correct Answer:D
Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions

Question 62

- (Exam Topic 2)
Which usually requires a team of representatives from many stakeholder groups?

A. Fulfilling a service request

B. Authorizing an emergency change

C. Logging a new problem

D. Investigating a major incident

Correct Answer:D

Question 63

- (Exam Topic 3)
Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?

A. Executing improvement actions

B. Performing baseline assessments

C. Defining the improvement plan

D. Understanding the business mission

Correct Answer:B

Question 64

- (Exam Topic 3)
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A. existing information

B. new methods

C. additional measurements

D. revised processes

Correct Answer:A

Question 65

- (Exam Topic 2)
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A. Service desk

B. Monitoring and event management

C. Service level management

D. Continual improvement

Correct Answer:C

Question 66

- (Exam Topic 2)
Which statement about known errors and problems is CORRECT?

A. Known error is the status assigned to a problem after it has been analysed

B. A known error is the cause of one or more problems

C. Known errors cause vulnerabilities, problems cause incidents

D. Known errors are managed by technical staff, problems are managed by service management staff

Correct Answer:A

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