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ITIL ITIL-4-Foundation: ITIL 4 Foundation

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Question 1

- (Exam Topic 3)
Which describes the 'plan' value chain activity?

A. It ensures a shared understanding of the current status and vision for all products and services across the organization

B. It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations

C. It ensures that service components are available when and where they are needed, and meet agreed specifications

D. It ensures continual improvement of products, services, and practices across all value chain activities

Correct Answer:A

Question 2

- (Exam Topic 2)
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

A. Focus on value

B. Start where you are

C. Collaborate and promote visibility

D. Progress iteratively with feedback

Correct Answer:D

Question 3

- (Exam Topic 1)
Which statement about outcomes is CORRECT?

A. An outcome can be enabled by more than one output

B. Outcomes are how the service performs

C. An output can be enabled by one or more outcomes

D. An outcome is a tangible or intangible activity

Correct Answer:A

Question 4

- (Exam Topic 2)
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.

A. protect

B. store

C. audit

D. provide

Correct Answer:A

Question 5

- (Exam Topic 2)
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

A. Service offering

B. Service provision

C. Service management

D. Service consumption

Correct Answer:C

Question 6

- (Exam Topic 3)
Which statement about managing incidents is CORRECT?

A. Low impact incidents should be resolved efficiently, making logging unnecessary

B. The 'incident management' practice should use a single process regardless of the impact of the incident

C. Low impact incidents should be resolved efficiently so the resource required is reduced

D. Incidents with the lowest impact should be resolved first

Correct Answer:C

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