Online GCP-GC-REP Practice TestMore Genesys Products >

Free Genesys GCP-GC-REP Exam Dumps Questions

Genesys GCP-GC-REP: Genesys Cloud Certified Professional - Reporting and Analytics

- Get instant access to GCP-GC-REP practice exam questions

- Get ready to pass the Genesys Cloud Certified Professional - Reporting and Analytics exam right now using our Genesys GCP-GC-REP exam package, which includes Genesys GCP-GC-REP practice test plus an Genesys GCP-GC-REP Exam Simulator.

- The best online GCP-GC-REP exam study material and preparation tool is here.

4.5

(2625 ratings)

Question 1

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A. Yes

B. No

Correct Answer:A

Question 2

How is Service Level calculated by default?

A. (Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

B. (Number of answered interactions + number of answered interactions that miss the service level target) /((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

C. (Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

D. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

Correct Answer:C

Question 3

Which report calculates a Monthly Service Level?

A. Queue Metrics Report

B. Queue Wrap-up Summary Report

C. Queue Metrics Summary Report

D. Queue Metrics Interval Report

Correct Answer:C

Question 4

After the report gets deleted, you can download it from the archived list.

A. True

B. False

Correct Answer:B

Question 5

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

A. Reports> Report Editor> Report Generation Time> Schedule

B. Reports> Report Editor> Report Generation Time> Now

C. Reports> Report Editor> Report Generation Time> Schedule Properties

D. Reports> Report Editor> Report Generation Time> Recurrence

Correct Answer:D

Question 6

Your customizations in the interaction view remain in effect even if you leave and return to the view.

A. True

B. False

Correct Answer:A

START GCP-GC-REP EXAM