GCP-GC-ADM Genesys Exam Questions and Free Practice Test

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

A. The ability to receive and route specific tweets to agents so that they can respond to those tweets

B. The ability to create and manage a Facebook page

C. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

D. The ability for customers to access their accounts via social media channels

Correct Answer:D

Recording Policies can be configured for what type(s) of contact(s)?

A. Call

B. Chat

C. Email

D. Message

E. All of the above

Correct Answer:A

By Default, Line recording is disabled.

A. True

B. False

Correct Answer:A
Reference:
https://help.mypurecloud.com/articles/enable-line-recording/

Call Recording is enabled in.

A. Admin > Telephony

B. Admin > Quality

C. Admin > Contact Center

Correct Answer:A

What is a fatal question in an Evaluation Form?

A. Fatal Questions have a heavier weight than non-fatal Questions

B. Fatal Questions are also critical Question

C. If scored ??No?? the evaluation score will be zero

D. Fatal Questions are also critical Question

E. If scored ??No?? the agent will be terminated

F. Fatal Questions are the same as critical Questions

Correct Answer:B
Reference:
https://help.mypurecloud.com/articles/configure-a-fatal-QUESTION/

START GCP-GC-ADM EXAM