GCP-GC-ADM Genesys Exam Questions and Free Practice Test

Question 7

What would you select from the Admin>Outbound Dialing menu to create a new campaign?

A. Scripts

B. Schedules

C. Campaign Dashboard

D. Campaign Management

Correct Answer:D
Reference:
https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/

Question 8

Currently, you manage all agents?? schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

A. Workforce Management

B. Workflow Process Automation

C. Genesys Cloud Architect

D. Genesys Cloud Reporting

Correct Answer:A
Reference: https://help.genesys.com/pureconnect/desktop/printables/optimizer_help.pdf

Question 9

What is a DNC list?

A. A DNC list causes records to be presented to be preview dialed, regardless of thedialing mode.

B. A DNC list is another name for a contact list.

C. A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

D. A DNC list is a table containing phone numbers that a campaign should never dial.

Correct Answer:C

Question 10

Several people have complained that they try to join a group chat and they can??t find the group in a search. What is the most likely reason?

A. The group is in the wrong Organization

B. Group chat is only available to administrators

C. The group is set to members only and they are not members of the group

D. The group is set to public

Correct Answer:A

Question 11

Select the applicable options for Genesys Cloud Architect. (Choose three.)

A. Play pre-recorded messages

B. Convert text to speech

C. Configure queues

D. Configure skills

E. Receive and route calls

Correct Answer:ABC
Reference: https://help.mypurecloud.com/articles/architect-features/

Question 12

Which dialing mode allows the agent to see customer information before dialing?

A. Progressive

B. Predictive

C. Preview

D. Power

Correct Answer:C
Reference: https://help.mypurecloud.com/articles/dialing-modes/

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