Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 49

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

A. Customer Communities Plus

B. Chatter Files Connect

C. Chatter Customer Groups

D. Partner Communities

E. Customer Communities

Correct Answer:ADE

Question 50

which configuration can universal containers use to brand the field service lightning mobile app?

A. Company colours

B. Company address

C. Company style sheets

D. Company logo

Correct Answer:D

Question 51

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A. Work Order Record Types for Break-fix, Install, and Inspection.

B. Work Type Line Items for Install, Break-fix, and Inspections.

C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

D. Work Order custom fields to define Install, Break-fix, and Inspections.

Correct Answer:C

Question 52

Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A. Enable Drip-feed to dispatch the next appointments.

B. Shuffle daily work manually via the Gantt.

C. Leverage Resource Schedule Optimization.

D. Configure the Auto Dispatch scheduled job.

Correct Answer:B

Question 53

Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?

A. Create a custom Gantt action to call an apex class to reschedule appointments.

B. Write a batch apex class to unscheduled low priority work orders.

C. Define a global optimization job to run hourly.

D. Apply the reshuffle action within the Gantt.

Correct Answer:D

Question 54

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A. Adjust Scheduling Policy

B. Knowledge Base

C. Customer Entitlements

D. Dispatching

E. Scheduling

Correct Answer:ABD

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