Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 43

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.

B. Select a Service Appointment from the list and press the “Schedule” action.

C. Select multiple Service Appointments from the list and bulk schedule them.

D. Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.

E. Select a Service Appointment from the list, press the “Change Status” action and “Dispatch.”

Correct Answer:BCE

Question 44

Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers

A. Use Work Order and Work Order Line Items.

B. Use the Einstein Pricing Configurator.

C. Set up Products and Price Books.

D. Use a custom object to model the Work Order pricing.

Correct Answer:AC

Question 45

Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

A. Add additional page to End Section of report.

B. Add additional field to Address Section of report.

C. Add additional filed to General Section of report.

D. Add additional image to Detail Section of report.

E. Add additional dates in Date Section of report.

Correct Answer:ACE

Question 46

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report.

B. Create a custom report.

C. Use the standard Service Report

D. Use the standard Work Order email template.

Correct Answer:C

Question 47

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers

A. Reshuffle

B. Group Nearby

C. Resource Schedule Optimization

D. In-day Optimization

Correct Answer:AB

Question 48

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer’s install base. What should a Consultant recommend to track the lifecycle?

A. Utilize lifecycle Object tracking on Assets.

B. Utilize Field History Tracing on Assets.

C. Utilize custom fields for change tracking on Assets.

D. Utilize a Work Order related list on Assets.

Correct Answer:B

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