Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 37

universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2
How should a consultant configure the contractors experience?

A. Assign contractors 1 and 2 different capacities of repair work

B. Assign contractors 1 and 2 different skill levels for repair works

C. Assign contractors 1 and 2 preferred source

D. Assign contractors 1 and 2 as excluded resources

Correct Answer:B

Question 38

Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

A. Assets

B. Product Templates

C. Work Types

D. Service Report Templates

Correct Answer:CD

Question 39

Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model

A. Service resources will track van stoc

B. Location will track time and customer sites

C. Location will track van stoc

D. Account will track consigned products

E. Service resources will track van stoc

F. Products consumed will track item at customer's site

G. Location will track van stock and items at customer's site

Correct Answer:B

Question 40

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned? Choose 2 answers

A. Global optimization doesn't reschedule appointments that have rule violations.

B. The optimizer uses a scheduling policy different from what is used on the dispatch console.

C. The territory of the resources was not included in the global optimization request.

D. There are no service resources available with the required skill levels.

Correct Answer:BC

Question 41

Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement? Choose 2 answer

A. Assign the appropriate skills to resources.

B. Use work types with required skills.

C. Select the relevant work types for each resource.

D. Create multiple work order line items per service.

Correct Answer:AB

Question 42

Technician often need to generate reports in customer language
Which configuration should the consultant recommend to meet the requirements?

A. Update the language of the current user

B. Update the default language of the organization

C. Add the language field to the contact page layouts

D. Add the service report language field to the work order page layout

Correct Answer:D

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