Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 31

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

A. Relate the Time Sheet to the Service Appointment.

B. Relate the Time Sheet Entries to the Work Order Line Item.

C. Relate the Time Sheet Entries to the Service Appointment.

D. Relate the Time Sheet to the Work Order Line Item.

Correct Answer:B

Question 32

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. Jobs can take longer than the available resources hours in a day.

B. jobs need to be performed at the same site on the same day of the week.

C. jobs require multiple stages of work performed by different resources.

D. jobs require consecutive days of work and can span over weekends.

Correct Answer:AD

Question 33

Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk
What should be a consultant recommended to meet the requirements?

A. Adjust the scheduled end field on the service appointment

B. Change the status field on the service appointment

C. Update the in-jeopardy field on the service appointment

D. Post the service appointment chatter feed

Correct Answer:D

Question 34

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

A. Work Types, Skill Routing, Skill Requirements, Operating Hours

B. Case process, Work Types, Entitlements, and Milestones

C. Skill Requirements, Work Types, Case Process, Milestones

D. Work Types, Skill Requirements, Entitlements, and Milestones

Correct Answer:A

Question 35

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field
Service Technician skills. What should the Consultant consider when using Work Types?

A. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

B. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

D. A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

Correct Answer:B

Question 36

An extreme whether situation impacts both the volume of work and number of available resources at universal container
Which approach should a consultant recommend to realign available resources with? open work?

A. Resource Schedule optimization

B. Global optimization

C. Emergency scheduling

D. Customer first scheduling

Correct Answer:C

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