Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 25

Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?

A. Define Same Resource and Same Start dependencies.

B. Define Start After Finish and Same Day dependencies.

C. Define a Start After Finish dependency.

D. Define a Same Start dependency.

Correct Answer:B

Question 26

universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?

A. Work order record types

B. Entitlements

C. Work types

D. Entitlement templates

Correct Answer:C

Question 27

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A. Create a quick action on the work order to search the Knowledge base.

B. Attach the relevant articles to the work order or work order line items.

C. Update the Service Appointment page layout to include the Articles related list.

D. Add the Knowledge Lightning component to the Field Service mobile app.

Correct Answer:B

Question 28

Service appointments in a “cannot complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a “cannot complete” status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement? Choose 2 answers

A. Define “cannot complete” as a pinned status for auto-dispatch services.

B. Define “cannot complete” as a pinned status for scheduling and optimization services.

C. Ensure that status transitions are configured to prevent the update from “cannot complete” to “none’.

D. Ensure that status transition are configured to allow the status update from “cannot complete” to “scheduled”.

Correct Answer:BC

Question 29

Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

A. Add a lightning component to work orders.

B. Enable path for work orders.

C. Enable knowledge on work orders.

D. Add compact layouts to work orders.

Correct Answer:C

Question 30

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

A. Quick Action on Opportunity to Create Work Order

B. Quick Action on Work Order Line Items to Create Opportunity

C. Quick Action on Work Order to Create Opportunity

D. Quick Action on Opportunity to Create Work Order Line Item

Correct Answer:C

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