Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 19

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

A. Open a Case and inform Customer of weekend service pricing.

B. Open a Case and send email with new Service Offerings.

C. Open a Case and a renewal Opportunity for the Sales team.

D. Open a Case and create a Work Order for the Dispatch Team.

Correct Answer:AB

Question 20

Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

A. Create a New Task linked to the Contact and assign to a Sales Rep.

B. Add a “Create Opportunity” Quick Action to the Work Order Line Item.

C. Create a custom Visualforce page to create a new Opportunity.

D. Add an “Upsell” Quick Action to the Account that creates a new Work Order

Correct Answer:B

Question 21

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Correct Answer:D

Question 22

AW Computing uses a private record access model in the sales, support, and field service organizations. How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A. Create a user territory for the technicians' primary and secondary territories.

B. Create a process to change the owner of the service appointment to the assigned technician.

C. Enable the sharing features in the Field Service settings in the Setup menu.

D. Configure a sharing rule to share dispatched service appointments with the assigned resource.

Correct Answer:A

Question 23

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A. Change the Work Order with a closed status of “Cancelled.”

B. Change the Work Order with a status of “New.”

C. Re-use the existing Work Order for the follow-up.

D. Create a child Work Order for the follow-up Work Order.

Correct Answer:AD

Question 24

Which two configurations can companies add to brand the Field Service mobile app?

A. Company logo

B. Company Colors

C. Company style sheets

D. Company address

Correct Answer:B

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