Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 13

Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

A. Products Required for Service Resources

B. Products Required for Service Appointments

C. Products Required for Work Order Line Items

D. Products Required for Work Orders

Correct Answer:CD

Question 14

Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?

A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional lineitems.

B. Create a Quick Action to create a Work Order Line Ite

C. Add a Quick Action to the Work Order Layout.

D. Create a Visualforce page to create Work Order Line item

E. Add a Visualforce page to the Work Order Layout.

F. Add the Work Order related list to the account to allow creation of additional line items.

Correct Answer:A

Question 15

Universal Containers wants to process mobile payments. How can this requirement be met?

A. Attach a picture of the credit card

B. Add a custom filed to store the credit card number

C. Create a custom payments object

D. Install an AppExchange package.

Correct Answer:D

Question 16

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

A. Assets and Entitlements.

B. Assets and Service Contracts.

C. Accounts and Service Contracts.

D. Accounts and Assets

Correct Answer:A

Question 17

universal container UC want to track the asset lifecycle when equipment has been snapped out
What should a consultant recommend to meet this requirement?

A. Add the field history tracking related list to the assets page and configure the asset relationships object

B. Add the related asset related list to the asset page and configure the product request object

C. Add the related asset related list to the asset page and configure the assetrelationships object

D. Add the field history tracking related list to the asset page and configure the product request object

Correct Answer:C

Question 18

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

B. Create a Web-to-Lead page that submits to the inside sales tea

C. Add a link to the Case Page Layout.

D. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

E. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Correct Answer:D

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