Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 7

Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?

A. Work type line items for install, break-fix, and inspection

B. Work order Business process for install, break-fix, and inspection

C. Work order custom fields to define install, break-fix, and inspection

D. Work type and skill requirements for install, break-fix, and inspection

Correct Answer:D

Question 8

Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?

A. Mark installed asset as "shipped" - create a new product - relate the product to the asset

B. Mark installed asset as "obsolete"- create a new product - related the product to asset

C. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"

D. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"

Correct Answer:D

Question 9

Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

A. Reduce the travel time per work order

B. Reduce the overtime per work order

C. Reduce the number of territories

D. Reduce the work order per shift

Correct Answer:AB

Question 10

one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm
On which object should a consultant set operating Hours to meet this requirement?

A. Service territory number

B. Service territories

C. Service appointment

D. Account

Correct Answer:D

Question 11

A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A. work types

B. work order

C. service appointment

D. service report

Correct Answer:B

Question 12

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

A. Include the Match Territory Work Rule in the Scheduling Policy.

B. Mark the Service Territory’s Resources as Required on the Service Appointments.

C. Ensure the Resource’s Address is in the same Match Territory as the Service Appointments.

D. Include the Resource Availability Work Rule in the Scheduling Policy.

Correct Answer:A

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