Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 73

universal container technicians have 12 mandatory company holidays each
calendar year. Technician need view all of their absence records at once
Which two applications should a consultant recommend to meet this requirement? Choose 2 answers

A. Salesforce browser-based applications

B. Custom mobile applications

C. Field service lightning mobile applications

D. Salesforce mobile applications

Correct Answer:AC

Question 74

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A. Required Resource

B. Match Field

C. Resource Availability

D. Extended Match

Correct Answer:D

Question 75

A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

A. Capture signature, update record, sync device, deliver Service Report.

B. Deliver Service Report, capture signature, update record, sync device.

C. Deliver Service Report, update record, sync device, capture signature.

D. Capture signature, sync device, update record, deliver Service Report.

Correct Answer:A

Question 76

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.

B. Create two Service Reports and add one Signature Block to each Report.

C. Create a Flow that adds two Signature Blocks when the Service Report Is generated.

D. Create two custom fields for the Service Appointment and use Flows to capture each signature.

Correct Answer:A

Question 77

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A. Create a recurring Service Appointment.

B. Use the Resource Availability Rule.

C. Use appropriate Resource Operating Hours.

D. Create Resource Absences every day.

Correct Answer:D

Question 78

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Create an Apex Trigger.

B. Build a Workflow Rule.

C. Enable Drip feed Dispatch.

D. Configure an Auto Dispatch Scheduled Job.

Correct Answer:C

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