Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 67

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app
What should a consultant recommend to control their technicians?

A. field sets

B. page layouts

C. mini page layouts

D. visual force page

Correct Answer:B

Question 68

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician’s profile.

D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

Correct Answer:C

Question 69

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

A. Add the Resource Skill and track certification using reminder.

B. Add the Resource Skill and create Absence once expired.

C. Add the Resource Skill as Time Phased.

D. Add the Resource Skill and remove from the Service Territory once expired.

Correct Answer:C

Question 70

Which fields on service appointments help ensure that they are completed within
the agreed upon service level agreement (SLA) with universal containers customers?

A. Scheduled start, scheduled end

B. Actual start, actual end

C. Earliest start permitted, due date

D. Arrival window start, arrival window end

Correct Answer:C

Question 71

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A. Log a follow-up task on the Work Order.

B. Call the Sales Team with the Opportunity.

C. Create a custom filed on the Work Order.

D. Create a Quick Action to create the Opportunity.

Correct Answer:D

Question 72

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

A. Create a recurring Service Appointment

B. Create Resource Absences every day.

C. Use appropriate Resource Operating Hours.

D. Use the Resource Availability Rule.

Correct Answer:A

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