Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 61

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

A. Work order will have multiple service appointment

B. Each service appointment will be linked to the asset

C. Each account will have a service appointment that will represent the work to be done at customer site

D. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

E. Each asset will have a service appointment that will represent work order needed each machine

Correct Answer:C

Question 62

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement? Choose 2 answers

A. The Maintenance Plan for the Account

B. The Due Date of the Service Appointment

C. The Time Slots for Appointment Booking

D. When Service Resources are available for work

Correct Answer:BC

Question 63

time sheet entries can be associated to which two objects? Choose 2 answer

A. Work order line item

B. assigned resources

C. Service resource

D. Work order

Correct Answer:AD

Question 64

Which three objects are associated with the work type? Choose 3 answers

A. Skills

B. Products

C. Article

D. Service appointment

E. Resource

Correct Answer:ABC

Question 65

each container consists of multiple parts that are tracked by assets records. Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

A. Create a work to type automatically create relevant line time for each asset

B. Create a work order and work order line item for each asset being serviced

C. Create a work order for all assets being serviced and work order line item for each product consumed

D. Create a work order for each asset being serviced

Correct Answer:B

Question 66

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

A. Edit the Service Appointment and add a new Service Resource.

B. Update the Service Crew on the Service Appointment's Work Type.

C. Use the Crew Management tool to add Service Resources to the Crew.

D. A Create a new Service Appointment with a different Crew.

Correct Answer:D

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