Field-Service-Lightning-Consultant Salesforce Exam Questions and Free Practice Test

Question 55

when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?

A. create two service reports and add one signature block to each

B. create relevant signature types and add signature blocks to the service report template.

C. create a flow that adds tow signature blocks when the service report is generated

D. create two costume fields for the service appointment and use flows to capture each signature

Correct Answer:B

Question 56

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

A. Reduced Work Orders per Shift.

B. Reduced Overtime per Work Order.

C. Reduced Travel Time per Work Order.

D. Reduced Absences per Employee.

Correct Answer:BC

Question 57

Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit
How should consultant configure the maintenance plan to meet the requirements

A. Set frequency to 1 month; generation time frame 0; Check auto generate work order

B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order

C. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order

D. Set frequency to 1 month; generation time frame 12; Check auto generate work orderc

Correct Answer:B

Question 58

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A. Establish a Preventative Maintenance program for their install base.

B. Integrate IoT data from their install base to detect asset issues.

C. Launch a feedback survey to their install base and follow up on results.

D. Review existing contracts for obsolete provisions and requirements.

Correct Answer:AD

Question 59

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

A. Create a new Work Order and relate it to the previous Work Order.

B. Create a new Work Order and relate it to the Customer.

C. Update a field called “Repeat Call” on the initial Work Order.

D. Create new Work Order Line Items under the initial Work Order.

Correct Answer:A

Question 60

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

A. Add the allowed Status Transitions in Field Service Settings.

B. Add new Status to the Work Order

C. Add the Status Transitions to the Technicians’ Profile.

D. Add new Status to the Service Appointment.

Correct Answer:CD

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