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Salesforce Field-Service-Lightning-Consultant: Salesforce Certified Field Service Lightning Consultant (SP19)

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Question 1

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

Correct Answer:D

Question 2

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

Correct Answer:C

Question 3

universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time
How could a service resource's timesheet be configured to track the total time spent? on each step?

Correct Answer:A

Question 4

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

Correct Answer:C

Question 5

Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring? field service lightning?
Choose 2 answers

Correct Answer:BD

Question 6

Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

Correct Answer:BD

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