Field-Service-Consultant Salesforce Exam Questions and Free Practice Test

Question 19

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Asset will have a Service Appointment that will represent the work needed for each machine.

B. Work Orders will have multiple Work Order Line Item

C. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

D. Work Orders will have multiple Service Appointment

E. Each Service Appointment will be linked to the Asset.

F. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Correct Answer:B

Question 20

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

A. Designate a Skill-based resource to the Work Order.

B. Assign a Preferred status Resource Preference to the Account.

C. Configure an account preference on the Service Resource record.

D. Include the Required Resource work type in Scheduling Policies.

Correct Answer:D

Question 21

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.
Which two configurations should the Consultant set up to meet this requirement? Choose ? answers

A. Add the Status Transitions to the Technicians’ Profile.

B. Add new Status to the Service Appointment.

C. Add new status to Status Transitions.

D. Add new Status to the Cas

Correct Answer:AB

Question 22

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement? Choose 2 answers

A. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

B. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

C. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services

D. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

Correct Answer:AB

Question 23

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders? Choose ? answers

A. The Preventative Maintenance Gantt and filter the list to show only desired work orders

B. The Dispatcher Console Map and filter the list to show only desired service appointments

C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments

D. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Correct Answer:BC

Question 24

universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit
Which data model should the consultant recommend to the universal container?

A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit

C. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit

D. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit

Correct Answer:A

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