Field-Service-Consultant Salesforce Exam Questions and Free Practice Test

Question 13

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

A. Create Custom Object records, each with its own child Service Appointment.

B. Create multiple Service Appointments, each with its own child task records.

C. Create multiple Service Appointments, each with its own child Work Order Line Item.

D. Create Work Order Line Items, each with its own child Service Appointment.

Correct Answer:D

Question 14

Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A. Includes the match territory work rule

B. Remove the match territory work rule

C. Select working location enable primary on the working territories work rule

D. Deselect working location primary on the working territories work rule

Correct Answer:BC

Question 15

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A. Minimum grade, default operating hour

B. Estimated travel time, minimize travel

C. Travel speed unit, actual travel time

D. Street level routing, Default travel speed

Correct Answer:D

Question 16

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A. Three Service Territories with fewer than 50 resources

B. Two Service Territories that split the Service Resources evenly

C. One Service Territory with four Polygons

D. Five Service Territories with fewer than 500 Service Appointments per day

Correct Answer:A

Question 17

Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A. add the work order line items related list of the work order page layout and assign the layout to the technician ‘s profile.

B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

D. create a report chart that summarizes work order line items and add a link to the service appointment layout.

Correct Answer:A

Question 18

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

A. Define a generation horizon of 14 days.

B. Define a generation timeframe of 14 days.

C. Configure Auto-generate Work Orders to True.

D. Define a generation horizon of 20,160 minutes.

Correct Answer:A

START Field-Service-Consultant EXAM