Field-Service-Consultant Salesforce Exam Questions and Free Practice Test

Question 7

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A. Emergency

B. High Intensity

C. Soft Boundaries

D. Customer First

Correct Answer:C

Question 8

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements? Choose 3 answers

A. Inventory

B. Warehouse Locations

C. Products Consumed

D. Products Required

E. Mobile Locations

Correct Answer:CDE

Question 9

Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

B. Use work types to assign associated articles to work order.

C. Create a custom Mobile App that syncs articles based on service appointment assignments.

D. Write a workflow that associates articles to work orders based on a picklist on the work order.

Correct Answer:B

Question 10

Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?

A. Service Appointment Reports

B. Service Resource Dashboard

C. Street-level Routing

D. Aerial Routing

Correct Answer:B

Question 11

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date. How can these certifications be managed on the Resource?

A. Add the Resource Skill and track certification using reminder.

B. Add the Resource Skill and create Absence once expired.

C. Add the Resource Skill and remove from the Service Territory once expired.

D. Add the Resource Skill and set the End Date.

Correct Answer:D

Question 12

Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated
Which two items should the consultant consider? Choose 2 answers

A. Generate service in the organization's default language

B. Send a feedback survey to the customer when a service appointment is completed

C. Configure signature blocks for service report templates

D. Add service reports templates to the appropriate repair work type

Correct Answer:BC

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