FSL-201 Salesforce Exam Questions and Free Practice Test

Question 13

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

A. Barcode

B. Formula

C. Text

D. Number

Correct Answer:C

Question 14

Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

A. Use Territory-specific Operating Hours.

B. Use Customer Operating Hours.

C. Use Multiple Operating Hours with Slots for each hour.

D. Use Exact Appointments on the Work Types.

Correct Answer:A

Question 15

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

A. Use Workflow to close the Case when all Work Orders are closed.

B. Use Process Builder to close the Case when all Work Orders are closed.

C. Use Workflow to close the Case when the Work Order is dispatched.

D. Use Process Builder to close the Case when the Work Order is created.

Correct Answer:B

Question 16

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

A. Create a recurring Service Appointment

B. Create Resource Absences every day.

C. Use appropriate Resource Operating Hours.

D. Use the Resource Availability Rule.

Correct Answer:C

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