FSL-201 Salesforce Exam Questions and Free Practice Test

Question 7

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.

C. Create two Service Appointments and schedule them to the same Resource.

D. Create one Service Appointment and schedule it to two different Resources.

Correct Answer:A

Question 8

Which two configurations can companies add to brand the Field Service mobile app?

A. Company logo

B. Company Colors

C. Company style sheets

D. Company address

Correct Answer:B

Question 9

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A. Log a follow-up task on the Work Order.

B. Call the Sales Team with the Opportunity.

C. Create a custom filed on the Work Order.

D. Create a Quick Action to create the Opportunity.

Correct Answer:D

Question 10

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

A. Create a Capacity-based Resource and delete that Resource after three weeks.

B. Create a Resource and give them 24-hour availability for the next three weeks.

C. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

D. Create a Capacity-based Resource and give them Capacity for the next three weeks.

Correct Answer:D

Question 11

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A. Establish a Preventative Maintenance program for their install base.

B. Integrate IoT data from their install base to detect asset issues.

C. Launch a feedback survey to their install base and follow up on results.

D. Review existing contracts for obsolete provisions and requirements.

Correct Answer:A

Question 12

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

A. Assign Contractor 2 as an excluded Resource.

B. Assign Contractor 1 and 2 different capacities for repair work.

C. Assign Contractor 1 as a Preferred Resource.

D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Correct Answer:C

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