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Salesforce FSL-201: Salesforce - Implementing Field Service Lightning

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Question 1

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

A. Work Types, Skill Routing, Skill Requirements, Operating Hours

B. Case process, Work Types, Entitlements, and Milestones

C. Skill Requirements, Work Types, Case Process, Milestones

D. Work Types, Skill Requirements, Entitlements, and Milestones

Correct Answer:A

Question 2

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

A. Validation Rules and Work Types

B. Work Types and Skill Requirements

C. Milestones and Service Appointments

D. Skill Requirements and Entitlements

Correct Answer:A

Question 3

Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

A. Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.

B. Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.

C. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.

D. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.

Correct Answer:C

Question 4

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A. Work Order Record Types for Break-fix, Install, and Inspection.

B. Work Type Line Items for Install, Break-fix, and Inspections.

C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

D. Work Order custom fields to define Install, Break-fix, and Inspections.

Correct Answer:C

Question 5

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarch

B. (Parent Work Order can be used)

C. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

E. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

Correct Answer:C

Question 6

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

A. Use Assets and define a hierarchy.

B. Use a custom object to model the BoM.

C. Use an ERP to manage the BoM.

D. Use Products and add to an Order.

Correct Answer:C

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